We appreciate your patience and apologize for any delay you may experience. A real person answers every single support ticket that we receive. In order to provide this level of personal service, we spend a little extra time to ensure we understand each question that comes in and do our best to find a solution. 

If you've reached out to us during a particularly busy period (for example, during a large/popular live stream or event), there may be an increased volume of support tickets in our queue ahead of yours. Please bear with us and we'll reach out to you as soon as possible to work with you on a resolution for your question or issue. 

In the meantime, please take a few moments to browse our help documentation to see if your question has already been answered.